Hospitality Clients
Dulcie and the Top Right Thinking team specialise in executive coaching and business mentoring for hospitality clients. With their proven track record, results-oriented approach, sector experience and straightforward methods, they can help you take your business to the next level.
Hear It From My Clients...
Donald MacRae, HR Director EMEA, Starbucks
“Starbucks has partnered with Dulcie Swanston in co-creating a Coaching Programme for all our leaders (managers, directors, execs) in the EMEA region leveraging her Top Right Thinking model. It has had immediate and lasting impact for our organization, with positive feedback on being able to take actionable learnings into daily practice. The program found a good balance between model and actual practice in safe and supportive environments working with peer groups and with Dulcie’s extended team of professional coaches. Whether an experienced leader or new manager all have taken learnings to support their continued leadership and coaching journey. I have seen tangible growth in our leadership coaching skills which will unlock even more potential in our organization, and we have done this at scale. And on a personal note having experienced many approaches to building coaching skills and habits, this has been one of the most impactful programs I have experienced for myself. I have also appreciated being able to truly partner and co-create and design the program with Dulcie, and the flexibility to adapt and learn as we went.”
Matt Snell, MD, Gusto
“Dulcie is one of the most perceptive people I have ever worked with. We have used her skills as an Executive Coach to support the top team at both an individual and a group level. She facilitated a really important 2 days for us as an Exec team where we agreed our Values, Mission and KPI’s. The Values are now alive and well and help us to do better business because Dulcie really helped us to get to the heart of what we really wanted to be about and our relationships as an Executive Team have honest challenge at their heart.”
Ewan Paterson, Assistant Energy & Sustainability Manager, Mitchells & Butlers
“Dulcie was bloody amazing at our conference for our 120 sustainability ambassadors. They are a tough audience and I heard nothing but positive feedback. Dulcie blends her science knowledge with her practical experience which meant that everyone walked away from the session with something either to be used in their business, personal life or in the role they’re doing.We ordered complimentary books for the ambassadors as a gift and that along with Dulcie’s Ebbinghaus Nudge 4 weeks after the event on Linked In and Instagram meant that the learning was really sticky.”
Nina Widdicombe, Head of People, Fazenda Rodizio Bar & Grill
“Our experience with Dulcie has been inspiring for our management team, thanks to her authentic approach to coaching and leadership training. What sets her apart is not just her content but her personality and her genuine ability to connect with every learner. This authenticity makes the training resonate on a deeper level. Beyond her engaging presence, Dulcie brings a wealth of operational experience to her sessions, making her insights relevant and directly applicable.
Another great thing about Dulcie is her commitment to evidence-based practices. She backs up her teachings with solid science, which not only enhances the credibility of her training but also aids our understanding of why certain strategies work.
Dulcie’s skillful use of language and terminology has been instrumental in facilitating difficult conversations among our leaders. The common language and frameworks we’ve adopted as a result of her training have become invaluable assets, fostering a more cohesive and supportive leadership culture within our organisation.”